At FansDeals, we understand that plans can change. Our cancellation policy is designed to be straightforward and customer-friendly. Please review the details below to understand how to manage your orders.
1. Order Cancellation
Before Shipment
- You can cancel your order anytime before it is shipped.
- To cancel your order, contact us at [email protected] with your order number and cancellation request.
- A full refund will be issued to your original payment method.
After Shipment
- Once your order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product (see our Return Policy for details).
2. Refund Timeline
- Refunds for canceled orders are typically processed within 5-7 business days, depending on your payment method.
- You will receive a confirmation email once your refund has been issued.
3. Changes to Orders
If you need to modify your order (e.g., change shipping address or update items):
- Contact us immediately at [email protected].
- Modifications can only be made before your order is shipped.
4. Non-Cancellable Orders
- Customized or personalized items cannot be canceled after the order has been placed.
- Orders placed during special promotions or sales events may be subject to specific terms, which will be communicated during checkout.
5. How to Request a Cancellation
- Email [email protected] with your order details (order number, name, and reason for cancellation).
- Our team will process your request and notify you of the outcome.
- If eligible, your refund will be processed promptly.
6. Contact Us
If you have any questions about our cancellation policy or need assistance, please reach out:
We are committed to providing you with excellent service and ensuring a smooth shopping experience.